The call center CRM software made in Morocco
Manage inbound and outbound calls, agents and campaigns from a single cloud interface, built for Moroccan call centers. From 1,400 MAD/month, no installation.
From 1,400 MAD/month · Go live in 48hCall center software built for the Moroccan market
Moroccan call centers too often juggle disconnected tools: VoIP telephony, a spreadsheet for reporting, a generic CRM imported from Europe or the US. VDCloud was built as a dedicated call center CRM software for Morocco, designed for the real needs of local contact centers — remote sales, after-sales service, or customer relationship outsourcing for French and Belgian clients.
Unlike a general-purpose CRM such as HubSpot or Zoho, or an open-source solution like VICIdial that requires a dedicated technical team, VDCloud is ready to use from day one: your agents log in from a browser, with no installation and no specific hardware.
This call center CRM Morocco covers the full contact center cycle: inbound call handling with queuing, outbound campaigns driven by a predictive dialer that automatically dials numbers and only connects an agent once a contact picks up, customizable scripts per campaign, and real-time visibility into team performance.
Built for a trilingual market, VDCloud runs in French and Arabic, with an English interface for teams serving international clients. It integrates with your existing IP telephony and stays compliant with Law 09-08 on personal data protection (CNDP) — a sensitive point for call centers in banking, insurance, or telecom.
The result: call center software Morocco businesses can bill in MAD, go live in 48h, and back with a support team based in Casablanca — not a foreign help desk replying in English within 48 business hours.
- 📞Inbound & outbound callsQueuing, automatic distribution and outbound campaigns from a single interface.
- 🎯Built-in predictive dialerNumbers are dialed automatically; agents only pick up once a contact answers.
- 📋Customizable call scriptsA different script per campaign, editable without technical support.
- 📊Real-time reportingConversion rate, average call duration, active agents — visible live.
- 👥Agent managementPresence, individual performance and team targets tracked daily.
- 🗂️Full customer historyEvery interaction centralized, accessible to any agent in one click.
Three plans, one clear price
Team-based pricing, not per user. Go live within 48h after signup.
Starter
Small teams (up to 5 agents)
- ✓Inbound/outbound calls
- ✓Basic call scripts
- ✓Monthly reporting
- ✓Moroccan technical support
Pro
Active teams (up to 15 agents)
- ✓Everything in Starter
- ✓Predictive dialer
- ✓Real-time reporting
- ✓VoIP integration
- ✓Priority support
Enterprise
Large call centers (15+ agents)
- ✓Everything in Pro
- ✓Custom integrations
- ✓Dedicated account manager
- ✓Team training included
- ✓Guaranteed SLA
Team pricing, not per user — unlike foreign CRMs billed per agent. Custom Enterprise quote within 48h.
Why choose VDCloud over a foreign CRM?
100% Moroccan
Support in French and Arabic, billed in MAD — no English-only ticket like with HubSpot or Zoho.
Unbeatable pricing
From 1,400 MAD/month per team, 3 to 5 times cheaper than ClickSip or foreign CRMs billed per user.
Live in 48 hours
Operational in two days, without the weeks of setup that VICIdial or a generic CRM require.
Moroccan support 9am-6pm
A team based in Casablanca answers the phone — not a chatbot or an overseas help desk.
Frequently asked questions about VDCloud CRM
Does VDCloud work without installing anything on agents' workstations?+
Yes. VDCloud is 100% cloud-based: agents log in from a browser, with no software to install and no specific hardware.
Can we use VDCloud with our existing telephony?+
Yes, VDCloud integrates with most VoIP and IPBX solutions on the market. Our technical team confirms compatibility before go-live.
How much does VDCloud cost for a team of 15 agents?+
The Pro plan at 2,800 MAD/month covers up to 15 agents — team pricing, not per user. Beyond that, contact us for an Enterprise quote.
Does VDCloud handle outbound calling campaigns?+
Yes, with a built-in predictive dialer that automatically dials numbers and only connects the call to an agent once a contact answers.
Is technical support available in Arabic and French?+
Yes, our support team is based in Casablanca and answers in French and Arabic, Monday to Friday, 9am to 6pm.
Is VDCloud compliant with Moroccan data regulations?+
Yes, VDCloud complies with Law 09-08 on personal data protection and CNDP recommendations.
Ready to equip your call center?
Live in 48h. Moroccan support included.